Products affected: DM800™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
Tape gets jammed inside the machine.
Potential causes of tape feeding issues:
- The tape may be installed upside down.
- The tape pieces or paper slivers may be blocking the tape path.
- The tape moistening brush may not be adjusted correctly.
- The leading edge of the tape may be bent or folded under.
- The sealing solution may need to be replenished.
- The Wet/Dry lever may not be in the correct position for the tape type.
ResolutionUPDATED: February 14, 2017
To resolve this issue:
- Remove any obstructions at the tape exit.
- Remove the tape brush:
- With one hand, tilt out and hold down the brush holder.
- With the other hand, pull out the brush.
- Run the brush under water.
- Do not use any cleaning agents.
- While rinsing, gently run a finger across the bristles to help remove any dried glue or paper dust.
- Reinstall the brush and holder into the machine.
Note: Ensure that the angled edge of the tape is facing the machine.
- Open the top cover and locate the blue lever where the tape feeds into the machine.
- Move the lever to the left to raise the tape entry rollers.
- Pull the tape to the left out of the machine.
- Test by running multiple $0 tapes using Key in Postage mode.
- If feeding issues are still present, from the main display type in 6946, then press Funds. The display will go into Service Setup mode.
- Select Diagnostics.
- Select PMC Diagnostics.
- Select Print Head Maintenance.
- Select Move Print Head/Cap.
- Select Open Cap.
- Select Move to Envelope Position. The print head moves automatically.
- Open the top cover.
- Remove any tape or other debris from behind the print head.
- If ink drops are present on the tape track or in the tape track opening, use a cleaning wipe to remove them.
- Close the cover and select the following meter options:
- Select Move to Home Position. The print head moves back into position.
- Select Close Cap.
- Press the left arrow to exit Service Mode.
- Reinstall the tape, if necessary, and try to print tapes again.