Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, and DM475™
The meter displays error code 2495 and will not print.
The ink cartridge latch is open.
ResolutionUPDATED: September 1, 2017
Follow these steps to resolve the error:
- Open the ink door
- Close the latch
- Reboot the meter. Here are the steps to follow for a safe restart:
- Unplug the power cord
- Wait one to three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.