Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays error code 1663 and will not run mail.
A failure with an internal component is preventing normal operation of the meter.
ResolutionUPDATED: July 5, 2016
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
- Unplug the power cord
- Wait three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet