Products affected: mailstation™, mailstation2™
The meter displays error code 1102, "Rate Manager Not Initialized", or "RM Not Initialized".
The rate files are not detected.
ResolutionUPDATED: December 14, 2018
You may be able to clear the error by restarting the meter and checking for updates. Follow these steps to restart safely:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Connect the meter to a USB cable for PC Meter Connect™, Communication Device, or SmartLink™.
- Press Funds.
- Press Review (down) arrow twice.
- When the screen says Check amt available to download?, press Enter/Yes.
- When the balance is displayed, press No twice.
- When New Feature Available -Update? is displayed, press Enter/Yes.