Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The Weigh-On-The-Way® (WOW) unit will not zero.
The WOW unit is not calibrating correctly.
ResolutionUPDATED: September 1, 2017
You may be able to resolve the error by cleaning the mail path and rebooting the machine:
- Turn machine off.
- Lift the transport lever and check for pieces of paper or debris.
- Lift the skis and look for paper.
- Blow out with non-flammable canned air.
- Lock the transport lever back into place.
- Leave the machine off for one to three minutes.
- Turn the machine on and do not touch the machine during power up.