Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, and DM Infinity™
The meter displays error code 13 and will not refill.
This error indicates your meter is reporting an invalid postage total.
ResolutionUPDATED: May 2, 2018
Restart your meter and try to re-connect to the data center. Here are the steps to follow for a safe restart:
- Unplug the power cord
- Wait one to three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- Connect to the data center to view the postage balance
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.