Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays error code 010A and will not boot up.
The mailing machine detects the meter but cannot communicate with it.
ResolutionUPDATED: July 6, 2016
The base is detected but there is no response:
- Turn the power off with the power switch; wait for the display to turn off
- Remove the meter from base
- Check for any paper or debris on the connectors
- Replace the meter on base firmly
- Wait three minutes then turn the power switch back on