Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™
The meter displays the message Print Head Not Installed and will not print.
The meter does not detect a print head.
ResolutionUPDATED: October 4, 2016
Repeat the print head installation:
- Press Menu
- Select Maintenance
- Select Replace Print Head
- Open the cover over the printer
- Open the gray latch on the print carriage
- Lift the print head cover
- Remove the print head, and then re-insert it
- Close the print head cover
- Close the gray latch
- Close the cover over the printer
- Run a test print on either a tape or envelope
- If the test pattern looks good select Yes
- If the test pattern is missing or has broken lines, select No to clean the print nozzles
- If the error returns or if cleaning the print nozzles has no effect, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.