Error 11 or 16 on the mailstation series, DM100i-DM475, DM Infinity, SendPro 300

Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity and SendPro 300.

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM Infinity™, SendPro® 300

Issue

When you try to refill your postage meter, error 11 (E0011) or error 16 (E0016) appears.

Cause

Your meter locks, which prevents it from performing a postage refill. Meter locks may be placed due to:

A problem with your account.
Non-payment of an invoice or statement.
Your request to restrict meter refills to specific users.

Resolution

If you need assistance getting your meter unlocked, please contact us.

UPDATED: September 19, 2022