"Internet not detected" when using PC Meter Connect on the mailstation series and DM100i-DM475

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM475™, PC Meter Connect™

Issue

PC Meter Connect displays the message Internet not detected.

Cause

PC Meter Connect cannot detect the internet and the Pitney Bowes Data Center. 

Resolution

UPDATED: September 9, 2020

Solution 1: Check your settings

Follow these steps on your computer:
  1. Open the Windows Control Panel.
  2. Select Network and Internet > Internet Options or just Internet Options (options vary depending on how your Control Panel is configured).
  3. Select the Connections tab.
  4. Select LAN Settings.
  5. Make sure that both boxes are checked:
  • Automatically detect settings
  • Use automatic configuration script
    Note: Contact your IT department for the address for the script or additional information about your network configuration.
  1. Select OK.

If your issue is not resolved, try Solution 2.

Solution 2: Make sure your network is configured properly

Make sure that your network is configured to allow the meter to communicate with the Pitney Bowes Data Center. Have your IT department review mailstation, mailstation2, DM125-DM475 URL, IP Address User Guide (PDF) to ensure compatibility.

If your issue is not resolved, try Solution 3.

Solution 3: Check to ensure that you have the latest version of PC Meter Connect

  1. The latest version of PC Meter Connect desktop application is 05.00.0081.
  2. Right-click on the PC Meter Connect system tray icon (small icons by the clock).
    PC Meter Connect icon
  3. Select About PC Meter Connect.
  4. If you do not have the latest version, uninstall and reinstall it:
  5. Right-click on the system tray icon and select Exit.
    PC Meter Connect icon
  6. Unplug your USB cable from your meter and your computer.
    pcmc-usb-meter-to-laptop
  7. Unplug your power cord from the back of your meter.
    pcmc-usb-laptop-and-power
  8. Select Windows Start > Control Panel > Programs and Features.
  9. Select PC Meter Connect and select Uninstall.
  10. Download and install the latest version of PC Meter Connect.
  11. If you reinstalled PC Meter Connect, restart your meter and your computer:
    1. Unplug your power cord.
    2. Wait one full minute.
    3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.
    4. Restart your computer by closing all open programs and selecting Shut down from the Windows Start menu.
    5. Once your computer has completely shut down, turn it back on.
    6. Attempt your connection again.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.