VERIFIED SOLUTION i

"Internet not detected" when using PC Meter Connect with a proxy server on the mailstation series and DM100i-DM475

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM475™, PC Meter Connect™

Issue

PC Meter Connect displays the message Internet not detected while running through a proxy server.

Cause

PC Meter Connect is not configured to use a proxy server.

Resolution

UPDATED: August 15, 2019
Solution 1: Check your settings
Follow these steps on your computer:
  1. Open the Windows Control Panel.
  2. Select Network and Internet > Internet Options or just Internet Options (options vary depending on how your Control Panel is configured).
  3. Select the Connections tab.
  4. Select LAN Settings.
  5. Make sure that both boxes are checked:
  • Automatically detect settings
  • Use automatic configuration script
    Note: Contact your IT department for the address for the script or additional information about your network configuration.
  1. Select OK.
Solution 2: Make sure your network is configured properly
Make sure that your network is configured to allow the meter to communicate with the Pitney Bowes Data Center. Have your IT review mailstation, mailstation2, DM125-DM475 URL, IP Address User Guide (PDF) to ensure compatibility.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.