Resolve Error 1962 on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™


The meter displays error code 1962 and will not print.


The print carriage cannot move freely.


UPDATED: February 3, 2017
To resolve this issue:
  1. Open the printer cover and look for any mail pieces or debris that may be blocking the print carriage.
  2. If there is nothing blocking the carriage, reboot the meter:
    1. Turn the power off with the power switch.
    2. Wait for the display to turn off.
    3. Wait one to three minutes.
    4. Turn the power switch back on.
If the issue is not resolved, contact client support. Please have your model number ready.