Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™
The meter displays error code 1316 and will not print tapes.
The tape motor generated interference in printer signals. This event may also be followed by error 0503.
ResolutionUPDATED: October 4, 2016
Restart your meter. Here are the steps to follow for a safe restart:
- Turn the power off with the power switch
- Wait for the display to turn off
- Wait one to three minutes, then turn the power switch back on
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.