"Low Battery" or "Battery Urgent" message on the DM50-DM60

Products affected: DM50™, DM55™ (K721), DM60™ (K722)

Issue

The franking machine displays the message "Low Battery" or "Battery Urgent".

Cause

The internal battery is close to the end of its life.

The battery is part of the internal franking machine security device that protects your postage funds. If you ignore this message and the battery reaches end of life, you will lose your postage funds.

Resolution

UPDATED: 28 July 2020
Contact Technical Support as soon as you get this message to discuss a battery replacement.  If the battery reaches end of life, you will lose your postage funds. You cannot replace the battery on your own.

Use the Contact Us options below. 

Temporary Solution:
Press the Clear/Back button to clear the message. Once you clear the message, you can run mail. This solution is temporary. Depending on the state of your battery, this may be unsuccessful.