Resolve Error 94 on the mailstation, DM100i-DM1100, DM Infinity, and SendPro 300

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™, SendPro® 300

Issue

The meter displays error code 94 and will not connect to the Pitney Bowes Data Center.

Cause

The meter was unable to connect to Pitney Bowes.

Resolution

UPDATED: September 27, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If the issue is not resolved, contact technical support. Please have your model number and serial number ready.