Resolve Error 1253 on the DM800, DM900 and more

Products affected:  DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™

Issue

The meter displays error code 1253 and will not print.

Cause

The mail piece is too long.

Resolution

UPDATED: September 1, 2017
To resolve this issue:
  1. Ensure that the mail piece is within the size specifications (13 inches long).
  2. If the mail piece is within specifications, but you continue to receive the error, restart the meter and blow out the mail path:
    1. Turn the power off with the power switch.
    2. Wait for the display to turn off.
    3. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes travel on.
    4. Wait one to three minutes, then turn the power switch back on.
If the issue is not resolved, contact client support. Please have your model number ready.