Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays error code 12EF and will not boot up.
The meter head is not communicating with the mailing machine.
ResolutionUPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
- Turn the power off with the power switch.
- Wait for the display screen to turn off.
- Remove the meter from the top of the mailing machine by pulling the blue lever on the right side.
- Wait one to three minutes.
- Put the meter back onto the mailing machine and push gently until you hear it click.
- Turn the power switch back on.