Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays error code 1104 and will not print.
The internal meter software has encountered an error.
ResolutionUPDATED: October 24, 2016
You may be able to clear the error by rebooting the machine and checking for updates:
- Turn the power off with the power switch.
- Wait for the display to turn off.
- Wait one to three minutes.
- Turn the power switch back on.
- Wait for the machine to boot up to the main screen.
- Press Menu.
- Select Setup.
- Press the down arrow.
- Select Updates and Add Ons.
- Select Check for Updates.