Products affected: DM300C™, DM400C™, DM450C™, DM475™
The machine shows error code 37B6 and will not run.
There is a jam in the machine feeder.
ResolutionUPDATED: April 8, 2019
To clear the jam:
- Turn the power off with the power switch.
- Wait for the display to turn off.
- Open the feeder cover.
- Open all jam releases.
- Remove any jammed mail pieces and debris.
- Blow non-flammable compressed air throughout the mail path to remove any dust or hidden debris, ensuring that all dust and debris are removed.
- Close the jam releases and covers.