Products affected: DM100®i, DM125™, DM200L™, DM225™
Your update stops progressing or stays on one screen for more than 20 minutes.
Your meter cannot connect to the server.
ResolutionUPDATED: March 29, 2019
Follow these steps to safely restart your meter and retry your download:
- Unplug the power cord.
- Wait three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Attempt your software download again.
- See Resolving connection errors if your issue has not been resolved.