Error Code: 2442, How to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 2442 and may not print.

Cause

An internal component of the meter may be jammed.

Resolution

UPDATED: March 7, 2017
You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.