Error Code: 248C, How to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 248C.

Cause

Your jam release lever is in the open position.

Resolution

UPDATED: January 11, 2016
Close your jam release lever, turn the jam release lever counter-clockwise.

If closing your jam release lever does not resolve this error, then reboot your meter. Follow these steps for a safe restart:
  1. Unplug the power cord; wait one minute
Note: Your meter may have a power switch on the back, you can use it to turn off the power
  1. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.