Printing error codes and system messages on the DM100i-DM475

Products affected: DM100®i, DM125™, DM300C™, DM400C™, DM475™

Issue

Your meter prints incorrectly or displays one of the following error codes or system messages:

Error Codes
0102, 0104, 0106, 0110, 0112, 0116, 0306, 0308, 0309, 2400, 2401, 2444, 2446, 2447, 2503, 2507, 2518, 24A1, 24A2, 24A3, 24A4, 24A5, 030D, 0324, 0325, 0326, 0327, 0328, 0329, 0802, 010E, 030D, 030E, 032A, 032B

System message
Print head temperature out of range
 

Cause

Your issue relates to your meter's printing system.

Resolution

UPDATED: December 13, 2019

Solution 1: Restart your meter

  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in.
If this does not resolve your issue, try Solution 2.

Solution 2: Clean your print head

  1. Remove your scale, if necessary.
  2. Open your ink door.
  3. Select Replace Ink Tank or Replace Ink Cartridge.
  4. Once your printer carriage moves to the front position, open the green latch.
  5. Remove your ink cartridge.
  6. Pinch the grey levers together and remove your print head.
  7. Using a lint-free cloth, wipe your print head to remove any excess ink.
  8. Carefully remove any ink on the gold-colored print head contacts on your meter.
  9. Reinstall your print head, making sure that the grey levers click into place.
  10. Reinstall your ink cartridge.
  11. Close your ink door.
  12. Reinstall your scale, if necessary. 

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.