Error Code: 2481, How to resolve on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

The meter displays error code 2481 and will not run mail.

Cause

The mail piece has skewed.

Resolution

UPDATED: January 11, 2016
You may be able to clear the error by simply restarting your meter and clearing any jams. Follow these steps for a safe restart:
  1. Unplug the power cord
  2. Turn the jam release handle on the front of the meter clockwise, then check for any debris in the meter
  3. Using nonflammable compressed air blow out the mail path
  4. Make sure the mail piece is against the back wall and going through the meter straight
  5. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.