Products affected: DM100®i and DM125™
The meter displays error code 2481 and will not run mail.
The mail piece has skewed.
ResolutionUPDATED: January 11, 2016
You may be able to clear the error by simply restarting your meter and clearing any jams. Follow these steps for a safe restart:
- Unplug the power cord
- Turn the jam release handle on the front of the meter clockwise, then check for any debris in the meter
- Using nonflammable compressed air blow out the mail path
- Make sure the mail piece is against the back wall and going through the meter straight
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet