Error Code: 2484, How to resolve on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

The meter displays error code 2484 and will not take the mail piece.

Cause

A mail piece was inserted before the previous mail piece had ejected.

Resolution

UPDATED: January 11, 2016
Make sure the previous mail piece has completed before inserting the next mail piece. If you continue to receive this error message, restart your meter and clean the mail path.

Follow these steps for a safe restart:
  1. Unplug the power cord
  2. Turn the jam release handle on the front of the meter clockwise and check for any debris in the meter. Turn the jam release handle counterclockwise to close the jam release.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.