Error Code: 2492, How to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 2492 and will not print.

Cause

The meter is not detecting the ink cartridge.

Resolution

UPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
  1. Unplug the power cord and wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. If the error returns, install a new, genuine Pitney Bowes ink cartridge
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.