Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™
The meter displays error code 2492 and will not print.
The meter is not detecting the ink cartridge.
ResolutionUPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
- Unplug the power cord and wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the error returns, install a new, genuine Pitney Bowes ink cartridge