Error Code: 2512, How to resolve on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

Error code 2512 is displayed and the meter will not print.

Cause

Your meter has detected an error with the internal printer.

Resolution

UPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
  1. Unplug the power cord and wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.