Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™
The meter displays error code 2495 and will not print.
The ink cartridge latch is open.
ResolutionUPDATED: August 30, 2017
The ink cartridge latch is open. Open the ink door and close the latch then reboot the meter.
Here are the steps to follow for a safe restart:
- Unplug the power cord, wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet