"Internet not detected" message when using PC Meter Connect with a proxy server on the mailstation series and DM100i-DM475

Products affected: mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, PC Meter Connect™


While running through a proxy server, PC Meter Connect displays the message "Internet not detected."


PC Meter Connect is not configured to use a proxy server.


UPDATED: April 16, 2019
Follow these steps on your computer:
  1. Open the Windows Control Panel.
  2. Select Network and Internet > Internet Options or just Internet Options (options vary depending on how your Control Panel is configured).
  3. Select the Connections tab.
  4. Select LAN Settings.
  5. Make sure that both boxes are checked:
    • Automatically detect settings
    • Use automatic configuration script
      Note: Contact your IT department for the address for the script or additional information about your network configuration.
  6. Select OK.