Error Code: 2441, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM300C™, DM400C™, DM475™

Issue

The meter displays error code 2441 and the meter will not print.

Cause

The purge pump motor or sensor has failed.

Resolution

UPDATED: January 11, 2016
You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord or turn the power off with the power switch, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.