Error Code: 2493, How to resolve on the DM100i and DM125
Learn how to resolve error code 2493 on the DM100i and DM125.
Products affected: DM100®i and DM125™
Issue
The meter displays error code 2493, and may not print.
Cause
There is a malfunction in the internal printer.
Resolution
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Unplug the power cord and wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the error returns, install a new, genuine Pitney Bowes ink cartridge
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 07 June 2021