Error Code: 2493, How to resolve on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

The meter displays error code 2493, and may not print.

Cause

There is a malfunction in the internal printer.

Resolution

UPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
  1. Unplug the power cord and wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. If the error returns, install a new, genuine Pitney Bowes ink cartridge

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.