Stuck on initializing, how to resolve the DM100i and DM125

Products affected: DM100®i and DM125™


The meter will not continue powering up pass initializing.


Meter froze when being turned on.


UPDATED: January 8, 2016
You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready