"Waste Tank Full" or "Waste Tank Near Full" messages on the mailstation series

Products affected: mailstation™ and mailstation2™


Your meter displays "Waste Tank Full" or "Waste Tank Near Full" and it may not run mail.


Your meter detects that the waste tray is full or near full.

Caution: The message "Waste Tank Near Full" is a warning. Clear this warning by pressing Clear/Back. However, if you ignore this warning, your meter becomes inoperable when your waste tray reaches capacity.



UPDATED: August 26, 2019
  1. Press Clear.
  2. Press Menu.
  3. Press the Review (down) until the screen displays Use Ink Functions.
  4. Press Enter/Yes.
  5. Press Review (down) until the screen displays Replace Ink Tray.
  6. Press Enter/Yes. Your screen displays Install Ink Tray.
  7. Press Enter/Yes. Your screen displays Enter in Code From Instructions: xxxx.
  8. Enter the code ..57 (two periods must be in front of the number 57).
  9. Press the Enter/Yes button.
  10. Press Enter/Yes button at the New Waste Tray Installed? screen.
  11. To remove the waste tray from the back of your meter
    • Slide the light blue switch to the right.
waste pad lever
  • Pull out the waste tray.
 pull out tray
  1. If your sponge (ink tray) is completely saturated, to order an ink pad replacement sign in and create a technical support case.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

Related article:
Replacing the waste pad on the mailstation series