Error Code: 2445, How to resolve on the DM100i and DM125

Products affected: DM100i and DM125


The meter displays error 2445 and will not print.


The meter cannot detect if the transport motor is running.


UPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord or turn the power off with the power switch, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.