How to resolve Rate Manager Not Initialized on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

The meter displays the message Rate Manager Not Initialized and there are no classes to select.
Note: It may also display error 1103.

Cause

The rate file is missing or corrupt in the meter.

Resolution

UPDATED: August 30, 2017
Remove any items from your scale. You will need to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
Once error is cleared, you must perform an update:
  1. Press Options
  2. Press Page Down twice
  3. Select Connect-Data Center
  4. Select Uploads & Downloads
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.