How to troubleshoot a LAN connection on the DM125

Product affected: DM125™

Issue

The meter is not connecting to the data server via LAN.

Cause

LAN issues can caused by either an issue with the settings, the physical connection or a firewall issue.

Resolution

UPDATED: August 26, 2016
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

Check the physical connection:
To install a new LAN connection.  See How to setup constant connection on the DM125
  1. Check the LED lights located on the USB to Ethernet adaptor; they should be visible within one minute of turning on the meter
  2. Either the 100 100link LED indicators should be on (solid green), this indicates the connection's data transfer rate.
  3. If no transfer rate is indicated verify the LAN Cable and LAN adaptor are plugged in firmly
  4. Turn the meter off using the switch, and move the LAN adaptor to the other USB port
  5. Repeat steps 1 - 3 using the other USB port
Note: make sure that the meter is not connected to an phone line or to a PC with PC Meter Connect installed while using LAN
  1. If the LED are not lit, verify that the other end of the LAN cable is plugged into a router or wall port If a
  2. If the cable is plugged in try a different cable
  3. If after a new cable is installed there are still no lights, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
Check the LAN settings:
To set the meter to automatically get an IP address (DHCP):
  1. Press Options
  2. Press Page Down twice
  3. Select Connect-Data Center
  4. Select LAN Settings
  5. Select GET IP
  6. Select Automatically
    • Note: After changing LAN settings a reboot may be required for them to take effect
To set the meter to a Static IP address:
  1. Press Options
  2. Press Page Down twice
  3. Select Connect-Data Center
  4. Select LAN Settings
  5. Select GET IP
  6. Select Manually
  7. Set the IP address (IP), Subnet (Sub) and Gateway (Gwy)
Note: IP settings will be provided by the local IT department
Note: After changing LAN settings a reboot may be required for them to take effect
 

Firewall issues:
The meter requires bidirectional access to ports 80, 20 and 21 and uses HTTP, HTTPS and Active FTP.