Products affected: DM100®i and DM125™
The meter displays error code 0815 and may not print.
There is a missing or corrupt rate file in the meter.
ResolutionUPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter and getting a download. Here are the steps to follow for a safe restart and getting a download:
- Unplug the power cord, wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- Press Options
- Press Page Down twice
- Select Connect-Data Center
- Select Uploads & Downloads