Error Code: 0815, How to resolve on the DM100i and DM125

Products affected: DM100®i and DM125™

Issue

The meter displays error code 0815 and may not print.

Cause

There is a missing or corrupt rate file in the meter.

Resolution

UPDATED: August 30, 2017
You may be able to clear the error by simply restarting your meter and getting a download.  Here are the steps to follow for a safe restart and getting a download:
  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. Press Options
  4. Press Page Down twice
  5. Select Connect-Data Center
  6. Select Uploads & Downloads
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.