Products affected: Ascent™ 9.25, SendSuite® Xpress 9.25
When processing a package using SendSuite® Xpress or Ascent™, the weight shows zero (0) even though there is weight on the scale.
This is a known issue with the version 9.25 software update.
ResolutionUPDATED: August 15, 2016
To resolve this issue:
- Select Setup > Setup > General.
- Select Obey Default Weight when scale is used.
- Change the programmed setting:
- Select Scale/Meter.
- Select Screen Parameters.
- Select a number below 0.50.
- Change this setting on the Shipping Screen Builder for each screen.