Resolve document label prints longer than normal 2 inch length in SendSuite Ascent or Xpress

Products affected: SendSuite® Xpress, Ascent™

Issue

A document label prints longer than the normal length of 2 inches after update to Ascent™ version 2.30 or SendSuite® Xpress version 9.30.

Cause

The update for Ascent 2.30 or SendSuite Xpress 9.30 changes the label length from 2 inches to 4 or 6.12 inches. This occurs if the setting for the label stock type in printer setup is "continuous".

Resolution

UPDATED: August 15, 2016
To resolve this issue:
  1. Turn the printer off.
  2. Go to Setup > Peripherals.
  3. Select Printers.
  4. Select the printer in question.
  5. Select Edit.
  6. For the Label Stock Type, select 4x6 Die Cut.
  7. Select OK.
  8. Close the peripherals screen.
  9. Turn the printer on.
If this does not resolve the issue, contact software support.

Notes:
  • United Parcel Service (UPS) labels will print 4"x6" label instead of 4"x4", but the document label will be the correct length
  • Closing and opening a new day for UPS will reset the printer setting. Turn the printer off and back on to correct the setting.