VERIFIED SOLUTION i

Resolve 'Error while attempting to return license to the license server' in MapInfo Pro

Products Affected: MapInfo Pro, License Server Utility

Issue

When trying to return a license to the License Server Utility the error: "Error while attempting to return license to the license server" may be shown in MapInfo Pro™.

Cause

This is caused by not being able to connect to the License Server.

Resolution

UPDATED: October 25, 2017
Check for the following:
  • Can you ping the License Server?
  • Is the port that the License Server is installed on open?
  • Are there any other processes running on the same port?
If the error persists after checking the above please contact technical support: sofware.support@pb.com.

Please ensure that you have checked the above before contacting Pitney Bowes®, as they are initially checked when a new call is raised.