VERIFIED SOLUTION i

Resolve Global.paymentmethod.unknown: xxxxxxxxxxxx in SendPro

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ 3000®, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000, SendPro™

Issue

When attempting to add postage in SendPro™, the error message "Global.paymentmethod.unknown: xxxxxxxxxxxx" is displayed.

Cause

An issue occurred with the Pitney Bowes systems for setup of your Payment Method for SendPro. This is not a problem with your computer, web browser, or SendPro account.

Resolution

UPDATED: October 1, 2019
Contact us, and we will resolve the error.