"Global.paymentmethod.unknown: xxxxxxxxxxxx" message in SendPro Online

Products affected: SendPro® Online

Issue

When adding postage in SendPro Online, the message "Global.paymentmethod.unknown: xxxxxxxxxxxx" is displayed.

Cause

There is an issue in the Pitney Bowes systems related to your SendPro payment method. This is not a problem with your computer, web browser, or SendPro account.

Resolution

UPDATED: November 24, 2020
If you experience this error, contact technical support.