VERIFIED SOLUTION i

Resolve "No CAN found for your user please try another user" in SendPro

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ 3000®, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000, SendPro

Issue

When attempting to sign up for SendPro™, the error message "! No CAN found for your user, Please try another User" is displayed.

Cause

The username being used is not linked to your SendPro account.

Resolution

UPDATED: September 19, 2018
Follow the steps in the article How to add accounts online using your pitneybowes.com account to resolve this error message.