"No CAN found for your user, Please try another User" message in SendPro Online

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

Issue

When signing up for SendPro Online, the message "No CAN found for your user, Please try another User" is displayed.

Cause

The username being used is not linked to your SendPro account.

Resolution

UPDATED: November 24, 2020
To resolve this error, you need to link your SendPro account to your Pitney Bowes account. For details, see Adding your accounts to your online profile.