Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online
When signing up for SendPro Online, the message "No CAN found for your user, Please try another User" is displayed.
The username being used is not linked to your SendPro account.
ResolutionUPDATED: November 24, 2020
To resolve this error, you need to link your SendPro account to your Pitney Bowes account. For details, see Adding your accounts to your online profile.