MapInfo Pro: Characters are not shown correctly when using the Info tool on a WMS layer

Product affected: MapInfo Pro™

Issue

When using the Info tool on a WMS layer, the characters are showing as symbols. 

It is also possible that loading a layer as a WFS from the same URL/Server, causes no issue.

Cause

There is a possibility that there is an issue with the WMS server.

Resolution

UPDATED: December 6, 2019
Please contact the owner of the WMS server and ask them to ensure that the server has been configured correctly.