Resolve "Error Number: 13, Error Message: Alias 'ZDF' is not found" when opening new day for UPS in SendSuite Xpress

Products affected: SendSuite® Xpress

Issue

When opening a new day for UPS in SendSuite® Xpress, the error message "Error Number: 13, Error Message: Alias 'ZDF' is not found" is displayed.

Cause

A database file (.dbf) is corrupt.

Resolution

UPDATED: August 31, 2017
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.