VERIFIED SOLUTION i

"Urgent - Battery Low" message on the DM300-DM475

Products affected:
DM300c / DM400c / DM475c (G920, G925)
DM300M / DM400M / DM475M (G922)

Issue

The meter displays the message "Urgent - Battery Low" and will not print mail.

Cause

One of the two internal batteries is running low and approaching end of life.

Resolution

UPDATED: 29 July 2019
The battery is part of the meter security device that protects your postage funds. If your battery is allowed to expire, you will lose this information.

Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.

If the error remains, reboot the meter:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If the battery message returns after restarting, contact customer support. Use the Contact Us options below.