VERIFIED SOLUTION i

"Urgent - Battery Low" message on the DM300C-DM475

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

Your meter displays the message "Urgent - Battery Low."

Cause

Your meter's internal battery is nearing the end of its life.

Resolution

UPDATED: September 23, 2019
Solution 1: Press the Back button
  1. Press your Back button to try to clear your message and run your mail temporarily.
Solution 2: Restart your meter
You may be able to clear your error by restarting your meter. Follow these steps for a safe restart: 
  1. Unplug your power cord.
  2. Wait one full minute.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 3: Request battery replacement service
If your battery message returns after restarting, your meter battery must be replaced. Your meter battery cannot be replaced like an ordinary household battery. It is part of the meter security device that protects your postage funds and requires technical service to replace.

To ensure uninterrupted functionality, you must request battery replacement service (free of charge). Your meter's battery enables your settings and other information to be saved; if your battery expires, you lose that information.

To request battery replacement service, create a case for technical support.