VERIFIED SOLUTION i
Products affected: PBFirst™, PlanetPress®, ConnectRight™ Mailer version 18.104.22.168 update
When attempting to presort through PBFirst™, the presort fails to complete. The error message "Hot folder path not found" may be displayed and ConnectRight™ Mailer may unexpectedly open.
The Job Handles in ConnectRight Mailer do not match the Job Definitions in PBFirst.
- ConnectRight Mailer may be missing the Machine Preferences key.
- The job handles may have been deleted from ConnectRight Mailer.
- The job definitions may have been deleted from PBFirst.
- An error may have occurred during the update of ConnectRight Mailer to a new version, which may have mistakenly removed the job handles from ConnectRight Mailer.
ResolutionUPDATED: August 8, 2016
If you experience this issue, contact software support.