Resolve "Manifest Generation Failed : 1050073" error when printing End of Day manifest for PON service in SendSuite Xpress

Product affected: Sendsuite® Xpress

Issue

When trying to print End of Day PON manifest, the following error is displayed:

Manifest Generation Failed : 1500073
Combined length of addressLine1, addressLine2 or addressLine3 of sender
cannot exceed 40 characters
Combined length of addressLine1, addressLine2 or addressLine3 cannot
exceed 40 characters..

 

Cause

Company address information is over 40 characters in length.

Resolution

UPDATED: June 3, 2020
  1. Open Xpress Setup from the desktop, or select Start > All Programs > Xpress > Xpress Setup. Sign in if prompted.
  2. Select Carriers > Custom Configuration > General.
  3. Select the List button, then select the PON carrier.  
  4. Select the Company tab.
  5. Select the Edit button.
  6. Shorten the data in the Company Address I and Company Address II fields, so that each is less than 40 characters in length.
  7. Select OK.
  8. Close the window, then close Xpress Setup.
  9. Print the End of Day manifest again.
If the issue is not resolved, contact software support.