Resolve "An error has occurred while launching report settings" when displaying custom Business Manager report

Products affected: Business Manager version 7.x

Issue

When trying to display a custom Business Manager report, the report does not display and Business Manager freezes (locks up). After a period of time, the error "An error has occurred while launching report settings" is displayed.

Cause

There is an issue with the report query.

Resolution

UPDATED: May 12, 2020
This issue must be resolved by Support representative. Contact technical support for assistance.